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ACCESSIBILITY STATEMENT

​We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.

Adjust your computer's settings for a better experience

You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

Keep your browser updated

We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies. We recommend using Chrome or Safari for the best website experience.

How we have made our website accessible

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

Some of the ways we achieve online accessibility include:

  • Building webpages in a way that allows you to disable the CSS (Cascading Style Sheets) on your browsers or modify the text size using browser controls if the colours or fonts make content difficult to read.
  • Providing a 'skip to content' link at the top of all pages, allowing you to quickly access the body content on each page while avoiding headers and navigation.
  • Creating webpages that allow visually impaired users to navigate the site effectively with a screen reading aid. For example, images have text-based descriptions, title attributes tell users where a link will take them if they click on it, and structured headings provide an overview of the site that lets users jump quickly to desired sections.


BROWSER REQUIREMENTS

​​In order to improve your Internet banking experience and security we recommend the use of the most recent versions of the following web browsers.

Recommended Browsers

  • Chrome
  • Safari
  • Firefox 
  • Internet Explorer

Important Browser Specifications

Biometric Login:

Internet Explorer is the only browser that supports our current Biometric login (a type of authentication) which is required to access some Business Online Banking functionality.

Supported Standards:

Our website works with all browsers that correctly implement these specifications: XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript).

SSL Encryption:

The browsers that our website supports meet the 128-Bit Secure Socket Layer (SSL) Encryption requirement. Otherwise download the appropriate encryption support from your browser’s supplier. For example, Microsoft’s High Encryption pack for (legacy) Internet Explorer.

Cookies:

In order to use our online banking services your browser must be activated to accept cookies (typically activated by default). Detailed information on our use of cookies is available in our Online Privacy Statement. Refer to your browser’s Help section for information on how to activate cookies.

Javascipt:

In order to use our online banking services your browser and/or device settings must be activated for JavaScript (typically activated by default). Refer to your browser’s Help section for information on how to activate JavaScript.

Hardware:

There may be minimum hardware requirements specified by the browser that you are using. Refer to your browser’s Help section for information.

Having Trouble Using our Website?

If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.