Whether you prefer the phone, email, or coming into your local branch we’re here to help.
Member Service Centre
Our Member Service Centre team is here to answer your questions and help make your banking easier and more convenient. We’re open 6 days a week to help you manage all your banking needs.
Toll free within Canada and the Continental U.S.
Outside Canada and the Continental U.S.
(long distance charges will apply)
Member Service Centre Hours:
Monday to Friday
8:00 am to 6:00 pm
8:00 am to 4:00 pm
Lost or Stolen Debit Card
Please call our Member Service Centre to report a lost or stolen debit card ☎ 1-855-220-2580
After Member Service Centre hours, please call:
☎ 1-866-932-2490 Within Canada and the Continental U.S.
☎ 1-925-357-4891 Outside of Canada and the Continental U.S. (long distance charges will apply)
Lost or Stolen Wallet Checklist
Our checklist will help guide you through the steps you need to take to protect yourself and your money in the event of a lost or stolen wallet.
CLICK HERE > to see our checklist.
Collabria Credit Card Support
☎ 1-855-341-4643 Lost or Stolen Credit Card (Canada/U.S.A.)
☎ 1-647-252-9564 Lost or Stolen Credit Card (International Collect)
Holiday Hours & Closures
Please CLICK HERE > for a full list of holiday hour closures.
Protecting your privacy is our top priority. If you have any concerns or questions regarding your privacy, please call ☎ 1-855-220-2580 to contact our Privacy Officer.